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When the system is live or nearly live, but the transformation is not delivering.

Capstone starts with a structured assessment to separate symptoms from root causes, define what must change and help leadership regain control of the program.

  1. 01 Shape

    Strategy · Technology · Scope · Partner

  2. 02 Govern

    Governance · PMO · Risk · Quality · Change

  3. 03 Realize

    Adoption · Stabilization · Value

When to involve Capstone

  • 01

    A major ERP program has gone live but operations, controls or adoption remain unstable.

  • 02

    The organization is considering recovery versus reimplementation.

  • 03

    Leadership is receiving conflicting explanations of what is wrong.

  • 04

    The system works technically but business value is not materializing.

How we help

— 01

Assess business process, data, technology, governance, people and partner performance together.

— 02

Identify root causes, dependencies and ownership gaps.

— 03

Separate urgent stabilization actions from structural recovery work.

— 04

Build a prioritized recovery roadmap with clear owners and decision points.

— 05

Establish stabilization governance and executive metrics.

— 06

Reconnect the program to measurable business outcomes and benefits.

Typical outputs

  • 01

    Independent health check and assessment

  • 02

    Root-cause and issue prioritization

  • 03

    Recovery or stabilization roadmap

  • 04

    Governance and ownership reset

  • 05

    Executive KPI and benefits view

  • 06

    Value-realization plan

Relevant experience

  • Madinet Masr

    ERP governance, business-process controls and value-realization advisory across the enterprise technology landscape.

  • Asfour Crystal

    SAP S/4HANA transformation governance, adoption and operational readiness.

Explore our experience →
ERP & Enterprise Technology

After Go-Live: How to Diagnose and Stabilize an ERP That Is Live but Not Running the Business

People, Adoption & Culture

Your People Were Trained. Can the Business Actually Run the New Process?

Governance & Value

Beyond Go-Live: Four Levels of Transformation Success