— 01
Assess change impact and organizational readiness.
Make the organization ready to work differently, not just use a new system.
Technology adoption is not a training event. Sustainable change requires leaders, managers, key users and impacted employees to understand the change, commit to it, learn the new way of working and reinforce it after go-live.
Capstone's change approach is informed by established change-management practice, including the Prosci ADKAR® model where appropriate to the situation.
- 01 Shape
Strategy · Technology · Scope · Partner
- 02 Govern
Governance · PMO · Risk · Quality · Change
- 03 Realize
Adoption · Stabilization · Value
When to involve Capstone
01The technology program is moving faster than organizational readiness.
02Business ownership is weak or resistance is appearing.
03Training is being treated as the change-management plan.
04The system is live but teams continue to work around it.
How we help
— 02
Map stakeholders, sponsors, influencers and resistance risks.
— 03
Build communication and engagement around the business case for change.
— 04
Govern training strategy, role-based learning and key-user readiness.
— 05
Define adoption measures and reinforcement actions.
— 06
Coach leaders and managers on their role in sustaining the change.
Typical outputs
- 01
Change strategy and impact assessment
- 02
Stakeholder and sponsorship plan
- 03
Communication and engagement plan
- 04
Training governance and readiness model
- 05
Adoption metrics and reinforcement plan
- 06
Leadership and manager coaching support
Relevant experience
- Asfour Crystal
SAP S/4HANA transformation governance, adoption and operational readiness.
Related insights
People, Adoption & CultureWhy 'Resistance' Is Often the Wrong Diagnosis
People, Adoption & CultureCulture Does Not Sit on the Wall: Four Windows for Reading Transformation Reality
People, Adoption & CultureYour People Were Trained. Can the Business Actually Run the New Process?
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